ServiceNow Certified System Administration Practice

Which role typically manages update sets in ServiceNow?

1. Service Desk Agent

2. System Administrator

3. ITIL User

4. Catalog Manager

The correct answer is: System Administrator

The role that typically manages update sets in ServiceNow is the System Administrator. The System Administrator has the necessary permissions and responsibilities to create, manage, and deploy update sets, which are essential for tracking customizations and changes made within the instance. This role is critical for maintaining the integrity of the ServiceNow platform, ensuring that changes are properly recorded and can be migrated between instances, such as from development to production. Update sets are used to facilitate the migration of configurations and customizations, making the System Administrator's oversight crucial. By managing update sets, the System Administrator helps prevent conflicts and ensures that all changes are documented and can be reverted if necessary. The authority and access that come with this role enable effective governance over the instance's configuration management process.