ServiceNow Certified System Administration Practice

What does a role inherit in ServiceNow?

1. All the permissions of any other roles it includes

2. Only permissions defined by the user

3. None, each role is independent

4. Permissions from the admin group only

The correct answer is: All the permissions of any other roles it includes

In ServiceNow, a role inherits all the permissions associated with any other roles it includes. This means that when a role is assigned to a user, that user gains access to resources and functionalities defined not just by their primary role, but also by any roles that are included within it. This inheritance feature is crucial because it allows for the creation of hierarchical and simplified permission structures. For example, if a role, say "IT Support," is a child role of another role called "Help Desk," then users assigned "IT Support" will automatically inherit all the permissions granted to "Help Desk." This streamlines user management, enabling administrators to efficiently assign roles without having to redefine permissions each time. The options that suggest only user-defined permissions or independence from other roles do not reflect how role inheritance works in ServiceNow. Furthermore, the assertion that roles only inherit permissions from the admin group neglects the broader framework of role inheritance that encompasses all roles within ServiceNow, not just those associated with administrative tasks. This flexibility in permissions through inheritance is foundational for effective user access management in the platform.