ServiceNow Certified System Administration Practice

What do high incidence response times indicate about a ServiceNow instance's performance?

1. Efficiency in processing user requests

2. Potential issues with network speed

3. A stable connection to the server

4. Robust incident tracking capabilities

The correct answer is: Potential issues with network speed

High incidence response times indicate that there may be potential issues with the network speed. When response times are prolonged, it often signifies a bottleneck in the communication between the user and the ServiceNow instance, which can be attributed to slow network performance. This could encompass factors such as bandwidth limitations, latency, or potential disruptions in connectivity. Understanding that slow response times are indicative of network-related difficulties allows administrators to investigate and address these issues proactively. They can analyze network performance metrics, check for any outages, and consider optimizing data flow to improve overall instance performance. While efficiency in processing requests, robust tracking capabilities, and a stable connection may correlate with other factors of performance, they do not directly account for the implications of slow response times as network issues do. The emphasis on response times specifically highlights the importance of network health in the effective use of the ServiceNow platform.