ServiceNow Certified System Administration Practice

In ServiceNow, what is the outcome when a request is canceled?

1. It is deleted from the system

2. It is moved to the fulfillment stage

3. The workflow is terminated

4. All related tasks are automatically assigned

The correct answer is: The workflow is terminated

When a request is canceled in ServiceNow, the primary outcome is that the workflow associated with that request is terminated. This means that any ongoing business processes that were initiated by the request will be halted, and no further actions will be taken regarding that request. Terminating the workflow ensures that resources are not wasted on processing a request that is no longer relevant. In terms of the other choices, deleting the request from the system is not accurate because cancelation does not remove the request; it merely stops its progression. Moving the request to the fulfillment stage also does not apply, as the purpose of canceling is to cease all related activities. Lastly, while tasks may exist that were generated from the request, they are not automatically assigned just because the request itself was canceled; instead, they might be marked as canceled or left in their current state depending on the specific configuration and business rules within the instance. This differentiation emphasizes the specific function of workflow management in handling canceled requests effectively.