ServiceNow Certified System Administration Practice

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Where are UI Policies applied?

Buttons

Links

Context menus

Forms

UI Policies in ServiceNow are essential for controlling the behavior of fields on forms. They allow administrators to dynamically change the field properties in response to specific conditions, such as making fields mandatory, read-only, or hidden based on other field values. This dynamic adjustment enhances the user experience by ensuring that users interact with the form in a guided manner that is appropriate for their data entry context.

While buttons, links, and context menus are integral components of a user interface, they do not directly benefit from UI Policies the way forms do. UI Policies specifically target the fields within forms to enforce business rules automatically, making them a powerful tool for maintaining data integrity and user input consistency. Their application to forms specifically aligns with their purpose of improving data management and user interaction within the ServiceNow platform.

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