ServiceNow Certified System Administration Practice

The correct choice relates to how users can interact with the Knowledge Base outside of authenticated sessions. Users can access the Knowledge Base without logging in through public access, which typically means that certain articles or information can be shared openly for all users, regardless of their login status.

Public access is designed to allow users to obtain information and resources readily. This approach fosters knowledge sharing and ensures that valuable information is available to potentially interested parties, including those without credentials. It is particularly helpful in scenarios where organizations want to provide general knowledge or support information accessible to customers or the public.

The other methods mentioned, such as event, active directory authentication, and single sign-on configuration, involve authentication processes that require users to log in or authenticate themselves to gain access to restricted information. These methods are aimed at securing information and ensuring that only authorized personnel can access sensitive data, which contrasts with the concept of public access.