ServiceNow Certified System Administration Practice

ServiceNow typically recognizes six workflow activities, which include the major components necessary for building and managing workflows effectively. Understanding these activities is crucial as they define the various processes that can be incorporated into a ServiceNow workflow.

The six recognized workflow activities are:

1. **Approval**: Actions that involve waiting for some form of approval before proceeding further in the workflow.

2. **Notification**: Activities that send alerts or notifications to users based on specific conditions within the workflow.

3. **Task**: Tasks created for users to complete as part of the workflow process, which are typically processed in tandem with other activities.

4. **Subflow**: This allows for the invocation of another workflow from within the current workflow, providing reusability and modularity.

5. **Wait**: This activity is employed when a workflow needs to pause until a specified event occurs or a condition is met.

6. **Script**: Custom scripts that can perform calculations or manipulate data at various stages in the workflow.

Understanding these activities is vital for a ServiceNow administrator as they form the foundational elements of automating processes within the platform. Utilizing this structure effectively ensures that workflows are not only comprehensive but also maintain a clear sequence of actions that enhance operational efficiency.