ServiceNow Certified System Administration Practice

The correct choice refers to the table that specifically manages configuration item (CI) relationships within the ServiceNow platform. The cmdb_rel_ci table is designed to store data about the relationships between different configuration items, allowing for the mapping of how CIs interact with one another. This is crucial for understanding dependencies and impacts in IT service management.

The cmdb_ci table, by contrast, contains the individual configuration items themselves but does not handle the relationships between them. On the other hand, sys_relationship and sys_ci_relationship are not used in the context of standard CI relationships within the ServiceNow CMDB. These tables serve different purposes or are associated with more general system relationships rather than the specific relationships between configuration items.

By focusing on cmdb_rel_ci, one gains a clear understanding of how CIs relate and depend on each other within the comprehensive structure of IT services.