ServiceNow Certified System Administration Practice

What are the three types of releases in ServiceNow?

1. Patches, Updates, Hotfixes

2. Feature, Patch, Hotfix

3. Major, Minor, Emergency

4. Alpha, Beta, Production

The correct answer is: Feature, Patch, Hotfix

The three types of releases in ServiceNow are categorized as Feature, Patch, and Hotfix. Understanding these types is essential for managing the ServiceNow platform effectively. Feature releases are significant updates that introduce new functionalities and capabilities to the platform. They enhance the overall service and can provide new applications or features that align with user demands or business needs. These releases are planned and typically go through a rigorous testing and deployment process. Patch releases are used to address a specific issue or bug within the system. They are generally smaller in scale than feature releases and aim to fix glitches or improve stability while ensuring that the current version of the ServiceNow software continues to run smoothly. Patches can help maintain system performance and security without introducing major changes. Hotfix releases are urgent patches that resolve critical issues that could impact system operation or security. These are implemented swiftly, outside of the regular release cycle, to address any immediate concerns that arise, ensuring the continuity and integrity of services provided by ServiceNow. In contrast, the other choices represent different classifications or phases that don’t align with how ServiceNow categorizes updates. For example, Alpha and Beta are stages in the software development lifecycle used primarily in general software development, not specific to ServiceNow’s release types. Understanding these classifications